Collector's Guidelines & Store Policy
Please read our terms carefully before placing an order. By shopping with us, you agree to these guidelines.
Important Notice
All orders, inquiries, and confirmations are managed only through the official admin account. If any member chooses to deal privately with others, it is entirely at their own discretion and risk. We do not take responsibility for third-party transactions.
Product Information
- •The items we sell are premium collectible scale models, meant for display and collection.
- •These are not recommended for kids; suitable for enthusiasts aged 14+.
- •We do not deal in regular toys — our products are curated collectibles for hobbyists.
Pricing & Order Terms
Pricing Notice
Prices may differ from standard MRP due to factors such as limited stock, rarity, sourcing costs, and collector demand.
Order & Sale Terms
- •Once an order is confirmed, it is considered final.
- •We cannot accept requests for cancellation, exchange, or return after the deal is locked.
- •We are independent sellers and have no official affiliation with Hot Wheels, Mattel, or any other manufacturer.
Unboxing Video & Reporting Issues
To help us resolve any issue quickly, we strongly recommend recording a continuous video while unboxing your package.
If you receive an item that is damaged, broken, defective, or missing, the issue must be reported to us within 3 days from the date of delivery. The unboxing video and relevant photographs may be required to verify the issue and process a replacement or refund request.
Requests submitted after the specified period may not be considered.
Returns & Refunds
If you are not satisfied with the product or service received, you may contact us regarding the issue. Every return or refund request will be reviewed and processed after the necessary verification.
Since our products are primarily intended for collectors, the condition of the returned product is extremely important. Products that are returned in an unsaleable condition will not qualify for a refund.
Products may be considered unsaleable if they are:
- Opened or unsealed
- Tampered with
- Having opened or damaged blister packaging
- Returned in a condition that makes them unsuitable for resale
Approved refunds will be issued through the same payment method used for the original purchase.
Order Cancellation
Cancellation requests must be submitted before the order is shipped. Once an order has been dispatched, it cannot be cancelled through our website.
For eligible cancellations made before dispatch, a 3% cancellation charge on the total order value will be deducted from the refundable amount.
Shipping, Packaging & Claims
Shipping Options
- Pune by hand delivery at Nahre
- Available courier mode for other locations
Dispatch Time
🚚 Orders are packed with care and shipped within 1-3 business days after payment is received.
Packaging & Courier Responsibility
We ensure secure and protective packaging for every parcel.
However, any breakage, delay, or loss during transit comes under the responsibility of the selected courier service. Buyers must raise claims directly with the courier if required.
Contact Us & Verification Rights
For cancellation, return, refund, or order-related queries, please contact us at:
We reserve the right to verify every return, replacement, cancellation, and refund request before approving it. This policy helps us maintain product quality and protect the interests of both collectors and customers.